The Double 11 rising on the popularity of China Singles’ Day (Nov 11) is growing bigger every year. Top e-commerce players all saw record-breaking sales on this very day. Sales on Tmall reached 10 billion yuan in 00:02:05, sales on NetEase Kaola exceeded 100 million yuan in 00:03:49, and GMV on Suning exceeded 100 million yuan and 1 billion yuan in 4 seconds and 50 seconds, respectively.

Orders on Vipshop hit 2 million in one hour. GMV on JD exceeded 100 billion yuan in 10 days during this shopping festival. Xiaomi new retail saw GMV reaching 100 million yuan in 36 seconds.

Tmall

This year, Tmall took 00:02:05 to hit 10 billion yuan, 01:47:26 to reach 100 billion yuan, and 10:28:30 to exceed US$20 billion. GMV totaled 213.5 billion yuan (US$30.7 billion) by the end of Double 11.

Tmall logistics orders exceeded 1 billion as of 23:18:00 on Double 11.

The first cup of Starbuck Coffee was delivered by Ele.me “Starbuck Deliver” to a Shanghai consumer in the first 9 minutes 2 seconds on Double 11. Starbuck takeaway has covered 17 cities with over 1400 stores at the very day of Double 11.

The first Tmall Supermarket parcel- a piece of spring water- was delivered to a Qingdao consumer in eight seconds. A consumer living at Putuo District, Shanghai, received a cocktail cabinet from Cainiao-cooperated RRS Logistics 12 minutes after Double 11 begins.

Top 50 Tmall Stores by GMV on Double 11

Jingdong (JD.com)

Total orders from 00:00:00 1 Nov till 22:56:00 10 Nov exceeded 100 billion yuan on Jingdong (JD), which reached 159.8 billion yuan as of  24:00:00 11 Nov, an increase of 25.7% year-on-year.

Smartphone, TV, Huawei, wash machine, and Nike were the most searched keywords. Notably, the sales of TV and air conditioner hit 100 million yuan in 36 seconds and 40 seconds, respectively. The sales of refrigerator and wash machine exceeded 300 million in 3 minutes.

The sales value of laptops in the first 10 minutes reached 2 times as much as last year’s. The sales volume of the translator, student tablet, and keyboard and mouse reached 36 times, 4 times, and 4 times as much as last year’s, respectively.

The total GMV of JD.com for the 11 days ending on 11 Nov reached record 159.8 billion yuan.

NetEase Kaola

Netease Kaola saw sales hit 100 million in the first 3 minutes and 49 seconds and exceeded the entire sales of last year’s in 78 minutes on Double 11. Total GMV reached 4.3 billion yuan, a 140% increase year-on-year.

A consumer living at Jinhua, Zhejiang received an imported paper diaper from NetEase Kaola in the first 26 minutes.

Suning.com

GMV of Suning.com on Double 11 exceeded 100 million yuan and 1 billion yuan in the first 4 seconds and 50 seconds, respectively. Its one-hour sales increased by 153% year-on-year. The sales of air conditioner hit 100 million yuan in just 35 seconds. As of 18:00:00, its online orders grew by 132% year-on-year and offline orders increased by 96% year-on-year. Total GMV was 14.8 billion yuan, an increase of 44.8% year-on-year.

Total orders on Suning Supermarket increased by 500% in the first hour. Among that, fresh food increased by 800%. The top 5 cities contributing most GMV on Suning were Beijing, Shanghai, Guangzhou, Nanjing, and Shenzhen.

Driven by free logistics and shopping coupons, Suning.com saw orders of products  (ships from and sold by Suning.com) less than 86 yuan increased by 6 times from 1 Nov till 1:00:00 11 Nov. Its first delivery on Double 11 was sent to Haikou in 9 minutes 48 seconds.

Sales on Suning Supermarket and Readbaby increased by 546% and 151% year-on-year, respectively.

Vipshop

Double 11 started from 20:00 10 Nov on Vipshop. Orders exceeded 2 million in the first hour. The first package was delivered in 12 minutes 25 seconds after 11.11 begins. Orders exceeded 8 million in 12 hours 11 Nov, 30% of which was placed by post-90s. Especially, 97% of orders were placed via mobile devices.

Post-90s accounted for 40% of Vipshop’s customers as of Q1 2018. Moreover, nearly 50% of its newly added customers were post-90s, whose favorite products were the facial mask, skin care products, and women’s boots.

Xiaomi

Xiaomi new retail omnichannel saw sales exceeded 100 million and 5 million in the first 36 seconds and 13 minutes and 37 seconds, respectively. The sales on its Xiaomi flagship on Tmall hit 100 million and 5 million in 56 seconds and 33 minutes and 8 seconds, respectively.

Its first order – Mi TV 4S 65 Pro – was placed in the first 19 seconds on Double 11 in the Mi experience store that locates at Golmud, Qinghai with an attitude of 278.0 meters. Its over 5,000 offline stores shared the same discounts as online on Double 11. The sales of Mi Notebook hit 3 billion yuan as of 12:00 on Double 11.

Double 11 Sales of Luxury Goods

The luxury apparel and cosmetics brands, high-end products, and imported products were all booming on Double 11.

LA MER’s 17,200 yuan-priced global limited edition was sold out in the first hour on Double 11, 10 times as much as the total of previous 10 months. 300 thousand bottles of Lancome Tonique Confort was sold in the first 8 hours.

The Italian brand VERSACE that just participated in Tmall Double 11 for the first time saw booking 20 times as much as one day sale in the first three days of pre-sell. 2.83 million Canadian sweep shrimps, 1.37 million Australian steaks, and 140 thousand Mexican avocadi were sold within one hour.

Top 5 countries selling to China on Double 11 were Japan, the U.S., South Korea, Australia, and Germany.

Top 5 popular imported brands among Chinese consumers on Double 11 were Swisse, KAO, Moony, Aptamll, and Dr.Ci.Labo.

More and more paying for hobbies

At the time when sales of brand new smartphones like iPhone XS Max, iPhone XR exceeded 100 million in 30 minutes, DJI Osmo Mobile 2 UAV, GoPro HERO7 Black, and ThundeRobot 911 ME Game Notebook were sold out. 5 thousand Xingxing Lenglian household freezer were sold in 20 minutes.

Seeing from JD’s performance, sales volume of UAV and noise-cancellation headphone, smart pet products, and health and workout kind of dietary supplement increased by over 400%, 600%, and 225% year-on-year, respectively.

As for Suning, sales volume of Smith water heater exceeded 1.5 thousand. Sales volume of electric warmer increased by 321% year-on-year.

Integration of online and offline in new retail is necessary

The first cup of Starbuck coffee was sent by Ele.me “Starbuck Deliver” to a Shanghai consumer in the first 9 minutes and 2 seconds on Double 11.

Tmall had cooperated with 100 new retail business districts, 200 thousand smart stores, 62 Intime Department Stores, 41 Easyhome stores, 100 Hema Supermarkets, 470 new retail supermarkets, and 1 million Ele.me and Koubei businesses to promote Double 11 offline.

Transactions on Xiaomi new retail omnichannel exceeded 4 billion yuan as of 18:00 on Double 11, more than last year’s 2.46 billion yuan on its Tmall flagship shop.

In the ninth year of the world’s largest 24-hour shopping event, this year’s Tmall Double 11 2017 will showcase:

Alibaba Economy at scale. 11.11 will demonstrate the technological innovation and global scale of the entire Alibaba Economy. More than 140,000 brands and hundreds of millions of consumers will participate in 11.11 this year. This shopping festival will be supported by Alibaba’s global cloud, payment and logistics infrastructure.

Consumers will enjoy seamless payment and consumer loan services provided by Ant Financial. Alibaba Cloud will serve as the core technology and computing backbone to ensure the best consumer experience throughout the festival. Cainiao Network expects over 3 million logistics personnel to facilitate the hundreds of millions of packages that will be generated from the festival.

The number of annual active consumers on Alibaba’s China retail marketplaces reached 488 million, an increase of 22 million from the 12-month period ended June 30, 2017. See the performance highlights of Alibaba in Q3 2017 here.

Power of the Chinese consumer. Alibaba expects that hundreds of millions of Chinese consumers who visit its platforms on November 11 will have access to over 60,000 international brands and merchants to satisfy their increasing demand for goods and products from around the world. This year, Tmall will, for the first time, leverage its popularity outside China to bring over 100 domestic Chinese brands to international markets, targeting millions of overseas Chinese consumers in Asia and the rest of the world.

New Retail implementation. Alibaba’s New Retail model with integrated online-offline customer offerings will be showcased in store locations across China. More than 1,000 brands will convert nearly 100,000 physical locations into “smart stores” and our channel distribution solutions make it easy for more than 500,000 local neighborhood stores and Rural Taobao service centers to sell to consumers in lower-tier cities and rural villages.

Tmall Double 11 Sales Stats 2017

Total sales on Tmall Double 11 Shopping Festival reached 168.2 billion yuan in 2017 from 225 countries and regions, 90% from mobile.

167 merchants each has total transactions of over 100 million yuan. Nike store became the first one with over 1 billion yuan in apparel category.

Top 50 Tmall Stores on Double 11 2017

1. Suning
2. Xiaomi
3. Honor (Huawei)
4. Haier
5. Nike
6. Uniqlo
7. Sharp
8. Adidas
9. Linshimuye (furniture)
10. Midea
11. Quanyou (furniture)
12. GREE
13. Huawei
14. Gujia (furniture)
15. Heilan Home
16. PurCotton
17. Sanzhi Songshu (snacks)
18. P&G
19. Dyson
20. GXG
21. Balabala (children apparel)
22. New Balance
23. Semir
24. Peacebird
25. Jack Jones
26. Pechoin
27. Veromoda
28. ecovacs
29. Lancome
30. Zara
31. ONLY
32. Estee Lauder
33. Hisense
34. Anta
35. Philips
36. Gap
37. Chando
38. Eifini
39. Fotile
40. HSTYLE
41. Vivo
42. SK-II
43. Olay
44. Skyworth
45. Little Swan
46. Meters/bonwe (Apparel)
47. Xilinmen
48. Li Ning
49. Siemens
50. Bosideng (Apparel)

Outdoor sports

1. Nike
2. Adidas
3. Anta
4. New Balance
5. Li Ning
6. Sketchers
7. Puma
8. Xstep
9. Under Armour
10. Camel

Tmall Sales Progress on Double 11 2017

• 1 billion yuan: 28 seconds (vs. 52s in 2016)
• 10 billion yuan: 3 mins 1 seconds (vs. 6m 58s in 2016)
• 19.1 bn yuan: 5 mins 57s (exceeds total Double 11 sales in 2012)
• 36.2 bn yuan: 16 mins 10s (exceeds total Double 11 sales in 2013)
• 50 bn yuan: 40 mins 12s (vs. 2 hrs 30m 20s in 2016)
• 57.1 bn yuan: 1 hours 49s (exceeds total Double 11 sales in 2014)
• 91.2 bn yuan: 7 hours 22m 54s (exceeds total Double 11 sales in 2015)
• 100 bn yuan: 9 hours 4s(vs. 18 hrs 55m 36s in 2016)
• 120.7 bn yuan: 13 hours 9m 49s (exceeds total Double 11 sales in 2016)
• 168.2 bn yuan at 24:00

Alibaba Cloud processed 325,000 orders per second at peak. Alipay processed 1.5 billion payment transactions in total, up 41% from 2016, and processed 256,000 transactions per second at peak.

Other E-Commerce Platforms Double 11 Stats 2017

Total orders from 1 Nov till 7:46:58 on 11 Nov exceeded 100 billion yuan on Jingdong (JD). Total transactions on JD during the eleven days’ online sales reached 127.1 billion yuan with over 50% growth.

Netease Kaola total Double 11 sales value reached 4 times as much as last year’s. It reached the total transactions of last year’s Double 11 in the first 28 minutes. Kaola has 25.6% market share in China’s cross-border e-commerce market in Q3 2017 ranking first according to iiMedia.

Total orders on AliExpress exceeded 10 million as of 19:50 on Double 11 2017. It covers 184 countries and regions in the first two hours.

Find out more Singles Day 2017 Insights »

E-commerce enterprises in China have taken an increasing role spearheading cross-border commerce in goods and services between China and other nations. As consumers within the country have become more affluent, some enterprises have begun importing increasing amounts of high-quality consumer goods from abroad while others provide platforms for importers to sell goods B2C and C2C.

The following is an overview of the state of the cross-border e-commerce sector in the first half of 2017.

Cross-border e-commerce market overview

From 2013 to the present the value of cross-border transactions conducted using e-commerce platforms has more than doubled, from 2.9 trillion yuan (US$ 434.7 billion) to 6.3 trillion yuan (US$944.5 billion) in 2016, and is expected to surpass the US$1 trillion mark in 2017. In 2016, year-on-year growth was 23.5%, a figure expected to fall slightly to 19.0% in 2017.

Following improvements in logistics and international supply chains, consumers are becoming “sea scourers” (haitao, researching and purchasing imported goods online) as a way to meet their needs, leading to rapid growth in the number of Chinese consumers purchasing imported goods online.

In 2016, 41 million Chinese consumers purchased imported goods online, an increase of 78.3% from the year prior, and it is expected that this figure will grow by a further 41.5% in 2017, to 58 million.

For comparison, there is a total of 765 million discrete accounts on all e-commerce platforms in China, meaning that 7.6% of consumers will make an international purchase in 2017. This also implies that while growth rates will taper off over time, the market is far from saturated relative to the size of the overall e-commerce market.

The e-commerce market for imported goods is dominated by four companies, NetEase Kaola, Tmall Global, VIPShop Global, and JD Worldwide, of which Tmall Global and JD Worldwide are offshoots of larger e-commerce platforms, Taobao and JD.com.

These four collectively account for 72.7% of the market. JD Worldwide and other companies which are able to rely on a larger e-commerce platform and strong supply chain will be able to leverage these advantages to occupy a strong market position.

Understanding China’s “sea scourers”

Survey data shows that nearly 70% cross-border online shoppers have bought imported goods in the first half of 2017, of whom just 1.6% were dissatisfied or very dissatisfied, while 80% were satisfied or very satisfied.

Economic development within China has allowed cross-border e-commerce platforms to continually develop their product selection, while technological improvements have contributed towards a better shopping experience, such that consumers are generally satisfied with their options and the quality of the goods and customer service they receive.

“Sea scourers” are motivated to buy imported goods by several factors, the most important of which are a search for quality and authenticity, a belief that imported goods are a better value for the money, and the variety of brands available online from international sources.

In a market such as China, where e-commerce is not always reliable and counterfeit goods are commonplace, it’s only natural that the most common concern driving consumers to buy imports is product quality.

In addition, clear patterns emerged from the survey data regarding spending; 66.2% of transactions were in the range of 300-1000 yuan (US$45-150), indicating that average spending among “sea scourers” is higher than among ordinary e-commerce users, but that the majority of them are not buying high-priced luxury goods. This reinforces the data above; most “sea scourers” are motivated by a search for quality and authentic goods which is harder to find in domestic products.

A large majority of consumers (65.2%) say they buy imported goods online at least once a month, with a significant fraction saying they purchase goods weekly, suggesting that buying imported goods has become routine and an important part of the consumption habits of many households.

Analysts believe that increasing consumer affluence coupled with the quality of the goods available from overseas markets will continue to drive e-commerce users abroad to fulfill their daily needs.

Preferred nations of origin

In cross-border e-commerce, developed economies dominate as exporters. Japan, South Korea, the United States, France, and Germany were the biggest suppliers of goods to cross-border shoppers. 43.9% of China cross-border online shoppers reported having purchased Japanese-sourced goods, predominantly in the cosmetic, skincare, and nutrition industries.

South Korea and the United States were in second and third place; consumers primarily purchased skincare products, foodstuffs, and fashion from South Korea and nutrition, fashion, and infant-related products from the US. France and Germany were both sources of infant-related and nutrition products, while France also provided cosmetics and Germany, skincare products.

Survey responses showed that quality is not just a consideration for consumers in choosing to buy from abroad, but also in choosing from where to buy. 36.6% of “sea scourers” reported choosing products from a given country of origin based on product quality, a significant margin over those who chose based on style (27.8%) or reputation (18.9%).

… and e-commerce platforms

Meanwhile, among new “sea scourers”, NetEase Kaola, Tmall Global, JD Worldwide, and Little Red Book dominate as preferred cross-border e-commerce platforms.

Cross-border online shoppers chose among competing e-commerce platforms based primarily on three factors: guarantees of product authenticity, platform popularity, and variety and completeness of choices offered.

The majority choose e-commerce sites which control the import and sale of all products on the site, with 57.4% preferring such sites, while just 26.2% prefer sites which offer a platform to independent sellers. Those who responded in favor of centralized sites cite quality assurance, professional operations, and stringent selection of products as their primary reasons for preferring them.

In keeping with the above, consumers found NetEase Kaola, Amazon Global, and Little Red Book to be the most credible platforms when looking to buy authentic, name-brand products from abroad.

Additionally, these three sites had the highest satisfaction rating among surveyed consumers, with average ratings of 8.2/10, 8.0/10, and 7.8/10 respectively, suggesting that centralized commercial platforms have a leg up among consumers who are accustomed to a “Wild West” environment in e-commerce in China.

By exercising more control over procurement and ensuring the authenticity of goods purchased on their sites, they are able to offer a measure of security that the individual seller-dominated Tmall Global and similar platforms cannot.

Read part 2 here.